LuvBlooms – Terms of Service
Last Updated: 11/27/2025
Welcome to LuvBlooms. By accessing or using our website, placing an order, or engaging with our services, you agree to the following Terms of Service. Please read them carefully.
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1. Overview
LuvBlooms (“we”, “our”, “us”) provides a website and online floral purchasing service that allows customers to order flowers and floral-related products for delivery. These Terms govern your use of our website, products, and services (collectively, the “Service”).
By using our Service, you acknowledge that you are at least 18 years old and legally capable of entering into this agreement.
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2. Use of the Website
You agree to use the LuvBlooms website only for lawful purposes. You may not:
• Interfere with or disrupt the functionality of the website
• Attempt to gain unauthorized access to our systems
• Reproduce, distribute, or exploit website content without permission
• Use automated scripts, bots, or scrapers without prior written consent
We reserve the right to suspend or terminate access to users who violate these rules.
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3. Product Availability & Substitutions
While we strive to provide accurate product listings and real-time availability, flowers are natural, seasonal products. Because of this:
• Products may vary slightly in color, size, or appearance from images shown
• If a specific flower or item is unavailable, we may substitute it with an equal or greater value product while maintaining the overall style and integrity
• You will not be charged extra for substitutions of higher-value items
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4. Pricing & Payments
All prices listed on our website are shown in [USD or specify currency] and are subject to change without notice.
By placing an order, you agree to:
• Provide accurate payment and billing information
• Authorize LuvBlooms to charge your payment method for the full order amount
• Pay any applicable taxes, fees, or delivery charges
We reserve the right to cancel or refuse any order if fraud is suspected or payment cannot be processed.
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5. Delivery Policy
5.1 Delivery Zones
LuvBlooms currently delivers to select geographic areas. Locations outside our service area will not be eligible for delivery.
5.2 Delivery Times
While we make every effort to meet selected delivery windows:
• Delivery times are not guaranteed
• Delays may occur due to weather, traffic, or supply chain issues
5.3 Delivery Issues
If a delivery fails due to incorrect or incomplete address information, or the recipient not being available, you may be responsible for re-delivery fees.
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6. Cancellation & Refund Policy
6.1 Cancellations
Orders may be canceled within 1 hour of placing them, provided they have not yet been prepared or shipped.
6.2 Refunds & Credits
Because flowers are perishable:
• Refunds are provided only in cases of damaged, incorrect, or missing items
• You must report issues within 24 hours of delivery, with photos
• At our discretion, we may issue a refund, replacement, or store credit
We do not offer refunds for:
• Personal preference
• Minor color or design variations
• Customer mistakes (e.g., wrong address)
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7. User Accounts
If you create an account on our website, you agree to:
• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Notify us immediately of unauthorized access
We may terminate accounts that violate these Terms or appear fraudulent.
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8. Intellectual Property
All content on the LuvBlooms website — including logos, images, text, graphics, and branding — is the exclusive property of LuvBlooms.
You may not copy, reproduce, or distribute any content without written permission.
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9. Limitation of Liability
To the fullest extent permitted by law:
• LuvBlooms is not liable for indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the total amount you paid for the order in question
We are not responsible for:
• Allergic reactions to flowers
• Third-party courier delays
• Customer misuse of products
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10. Privacy
Your use of our Service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.
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11. Changes to Terms
We may update these Terms at any time. Continued use of our Service after changes are posted constitutes acceptance of the revised Terms.
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12. Contact Us
For questions or concerns, contact us at:
📧 luvblooms.us@gmail.com
📍 Miami, FL